Frequently Asked Questions - Workshop Registration
When does registration open?
Workshop registration will open at 7pm on Saturday June 15, 2019 PDT.
Marketplace Admission, Knit Night, Friday night lecture and Pub Quiz with PomPom ticket registration will open at 7pm on Thursday June 20, 2019 PDT.
Can I reserve a spot in advance? I'm busy/working/have no internet connection when registration opens.
No, unfortunately we cannot reserve any workshop or lecture spots in advance. If you have a friend that will register for you, they can do that for you easily.
What information do I need to enter during checkout?
Full name, email address, mobile phone number, and mailing address will all need to be input.
We are a Canadian company and so our form is format for Canadian addresses (Province, postal code) but if you are from another country please just enter your State (etc.) and zip code on the form.
If you are purchasing a spot for a friend you will need to enter their name and email address under ‘Additional Attendee’.
What forms of payment are accepted for registration?
Stripe - this system allows you to enter your credit card details directly on the check out page
or you can also use the PayPal link at check out (credit and debit).
How many workshops can I register for at once? Can I buy spots for my friends too?
NEW for 2019! You can now purchase workshop spaces for your friend at the same time. When selecting your workshop, change the quantity to 2 and be prepared to enter your friend’s name and email address in at check out, or else we will not have contact information for them to send class updates to, etc.
Can I buy event tickets and Marketplace admission tickets for my friends?
Lecture/Pub Quiz/Knit Night tickets can be purchased more than one at a time (max 5). Whomever is purchasing the tickets will be in charge of distributing the tickets (can be done electronically), we will not be able to hold tickets at check-in.
Marketplace tickets can be purchased more than one at a time (max 10), but the purchaser will be in charge of distributing the tickets (can be done electronically), we will not be able to hold tickets at admission.
Do I need to buy Marketplace Admission tickets in advance?
Complimentary Marketplace entry is offered with each workshop registration, for both Saturday and Sunday entry, regardless of which day your workshop is scheduled for.
Complimentary Marketplace entry cannot be transferred to another person, it can only be used by the person who has purchased the workshop ticket and Photo ID may be requested at time of Marketplace entry.
Should your workshop ticket be refunded or transferred, the Complimentary Marketplace entry will also be cancelled or transferred, and you will be required to purchase a new Marketplace entry ticket at the door.
Are workshop/lecture/marketplace admission tickets in Canadian dollars?
Yes! All transactions are charged in Canadian dollars.
Do I get complimentary Marketplace Admission with my lecture/Pub Quiz/Knit Night ticket?
No. You will need to purchase a Marketplace Admission ticket separately.
Do I get a physical ticket mailed to me?
No. All tickets are delivered electronically, to the email address you register with. It is imperative you register with an email address that you check frequently as this is where your ticket will be sent. Adding email@example.com to your contact list can also help.
We do not and will not ever share your email address with anyone. Your address will be added to our Workshop and Lecture ticket email list only, and will be used for communication for Knit City 2019 only.
Do I need to print out my ticket for the Marketplace or workshop or lecture?
It's up to you. You can show your ticket on your smart phone, or you can print it out for us to scan at admission.
You will need to show the ticket at both your workshop admission desk and the Marketplace admission desk though, so make sure you don't delete it or throw your printed copy away.
The class I wanted sold out! What do I do? Is there a Waitlist?
Once a class is sold out, a waitlist option will be available on the registration page. You will need to enter in your email address (one you check regularly and preferably receive alerts from) and once a spot becomes available an email will be sent out to everyone on that list, with the space being available on a first-come, first-served basis.
Can I bring my child to the workshop or lecture with me?
Unfortunately no, we do not have child minding available. Only registered workshop and lecture attendees can attend, with the exception of breastfeeding infants.
Events where there is a cash bar available (lecture, pub quiz, and Knit Night) cannot admit persons under the age of 18 due to liquor licensing.
Can I bring my emotional support dog with me?
No. Registered Seeing Eye Guide Dogs are the only animals permitted in the PNE Forum, Hastings Room, and Atrium Inn facilities.
Something has come up and I can't attend my workshop. Can I get a refund?
If you can no longer use your workshop ticket then it will need to be cancelled via online request form, with refunds offered up until September 4th, 2019. Your entire order will be cancelled and refunded, less a $25 admin fee. Any complimentary Marketplace Admission tickets will be voided as well.
After September 4th no refunds will be offered, but we can then transfer your ticket to a nomination of your choice (any monetary transaction will need to be carried out by you, we cannot facilitate this).
Transfers can be requested up from September 4th until October 1st.
Marketplace Admission tickets, Knit Night tickets, Pub Quiz tickets and lecture tickets are non-refundable but eligible for transfer.
I lost my ticket!
If you still can't locate your ticket, please check your email spam or junk folders.